Common questions and support documentation
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How do I contact the Live Longer Team?
How do i get access to the videos
How do I get to watch the episode that I missed?
How do I sign up so I can watch the series for free?
How do I receive updates, news about upcoming events and additional information from Live Longer?
I would like to share the series with others, what is okay and what is not okay, when it comes to sharing the series?
Is Live Longer available in different languages or with subtitles?
What are the charities that a portion of the proceeds go to?
When is each episode airing?
Where are your Terms and Conditions?
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When will the books be ready?
Are there any discounts?
What is your return/refund policy?
Why is there no Gold option anymore?
Why are the books not free with the series?
Can I buy a book separately?
Do you charge for shipping? How much?
What payment methods do you accept?
Does it cost extra to ship the physical book for Platinum?
Your Videos don't play!
Your Videos won't play for me?
I am getting a DNS error when I try to watch the videos.
How do I get the sound to play?
How do I change the password in my Digital Account?
I want a refund for a digital product I ordered.
I want a refund for the DVDs that I ordered.
My package arrived damaged. What do I do?