Common questions and support documentation
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How do I contact the Live Longer Team?
How do i get access to the videos
How do I get to watch the episode that I missed?
How do I sign up so I can watch the series for free?
How do I receive updates, news about upcoming events and additional information from Live Longer?
Is Live Longer available in different languages or with subtitles?
I would like to share the series with others, what is okay and what is not okay, when it comes to sharing the series?
What are the charities that a portion of the proceeds go to?
When is each episode airing?
Where are your Terms and Conditions?
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When will the books be ready?
Are there any discounts?
What is your return/refund policy?
Why is there no Gold option anymore?
Why are the books not free with the series?
Do you charge for shipping? How much?
Can I buy a book separately?
What payment methods do you accept?
Does it cost extra to ship the physical book for Platinum?
Your Videos don't play!
Your Videos won't play for me?
I am getting a DNS error when I try to watch the videos.
How do I get the sound to play?
How do I change the password in my Digital Account?
I want a refund for a digital product I ordered.
I want a refund for the DVDs that I ordered.
My package arrived damaged. What do I do?